Reporting A Fake Review
Reporting A Fake Review In Google Maps
Fake reviews happen. Sometimes a competitor will make a fake review on your business, or an ex-girlfriend or ex-boyfriend, or just someone who thinks it’s funny to go around leaving bad reviews. It happens.
How I Suggest Tackling These
- Click on the review to see who made it, look at their profile (if it’s a new account, seemingly fake name, and no other reviews or filled out information, it’s probably fake, report it here)
- If it looks like a real profile on Google+, respond to the review saying please call you to resolve it; call the customer up if you can and do whatever possible to resolve it, make sure to ask them or in-person, have them remove or edit the review after you have made them happy.
Sometimes, what looks like a fake review from a new account under a fake name is a real client that was too afraid to give you a bad review from his own name and account.
Reporting a fake review at Google: use this link
Google’s Review Policy Guidelines
- Do not spam or post lower or bogus reviews thought to foster evaluations.
- Do not post or link to content that’s sexually explicit or features profanity.
- Do not post or link to content that is hateful or violent or threatens or harasses others.
- Do not impersonate any individual, or falsely state or otherwise misrepresent your association with a person or thing.
- Do not break regulation or any other applicable law.
- Do not use comments as a forum for ad.
- You may also like to follow suggestions and these guidelines:
- Make your opinions enlightening and useful.
- Reliable, useful, and clear advice particular to the content that you are reviewing.
- Make an effort to contain both drawbacks and positives.
- Be pleasant to others; do not attack others.
- Ensure that it stays readable; do not use punctuation and excessive capitalization.